Shipping Information
This page explains where FolioNesta delivers desktop file sorters, document trays and paper organizers, what shipping costs, and how processing and transit work together.
Destinations and cost
We ship to the United States and Canada. Shipping is free with no minimum order value, so a single document tray costs the same to deliver as a larger order. Prices are listed in USD.
Processing versus transit
Processing and transit are separate stages. Processing takes 1–3 business days and covers preparing your order for handover. Estimated transit then begins: 3–6 business days for US addresses and 4–8 business days for Canadian addresses. These are estimates rather than promises, and weekends or holidays can affect timing. If you need an organizer for a specific date, order with enough lead time for both stages.
Tracking
When your order is dispatched, tracking information is sent to the email address provided at checkout. Keep an eye on that inbox, including any spam or promotions folders, since that is where delivery updates will arrive. If you have not received tracking after processing has had time to complete, contact us with your order number.
Delayed or damaged parcels
If tracking has not updated for an extended period, or your estimated window has passed, write to us with your order number so we can review the situation. For parcels that arrive damaged, keep the packaging and send photos of the item and box. Reporting promptly helps us assess what happened. Before using a tray or sorter, compare the pieces with your order and keep the packaging while checking the dimensions. If an included component seems to be missing, send the order number and a photo so we can review the next step. Related details appear in Returns and Refunds Policy and Contact Us.
Related pages
For payment questions see Payment Policy; for order changes before dispatch see Cancellation and Exchange Policy; for buying guidance on paper size and storage style see Buying and Care Guide.