Contact FolioNesta
Questions about desktop file sorters, document trays or paper organizers are welcome before you order and after your parcel arrives. Reaching out first is usually the fastest way to resolve a concern, whether it involves choosing the right organizer, changing an order, or reporting a problem with a delivery.
Choosing the right organizer
If you are deciding between products, tell us what you plan to store. Paper size matters: letter and legal documents need trays wide and deep enough for their footprint, while A4 sheets follow metric dimensions. Upright sorters hold folders and files vertically, which suits frequent reference, while flat trays stack documents horizontally and suit smaller desks or short-term sorting. Sharing the listed dimensions of your space, the number of compartments you need and the material you prefer helps us point you toward a suitable option. We describe products using their listed specifications rather than assumptions, so please check those figures against your own measurements.
Delivery and order changes
Shipping is free to the United States and Canada with no minimum. Orders are processed in 1–3 business days, and estimated transit is 3–6 business days within the US and 4–8 business days to Canada. Tracking details are sent to the email address on your order. If your address needs correcting, contact us as soon as possible; changes are easiest before dispatch. See Shipping Policy for the full delivery picture.
Damaged items, returns and payment
If something arrives wrong or damaged, send your order number and clear photos so we can assess the situation. For change-of-mind returns, requests are accepted within 30 days of receipt for unused items in original packaging with accessories, and you cover return shipping. Our Returns and Refunds Policy page explains packing and refund timing, while Cancellation and Exchange Policy covers requests made before dispatch. Payment is in USD; see Payment Policy for current options and refund information.