Frequently Asked Questions
Answers to common questions about desktop file sorters, document trays, paper organizers, delivery, returns and payment.
How do I choose between an upright sorter and a flat tray?
Upright sorters keep folders in vertical sections, while flat trays hold papers horizontally. Think about what you reach for, the size of your documents and the desk space available. Compare the listed compartments and dimensions in our buying and care guide.
Will a tray fit my paper size?
Letter, legal and A4 sheets differ in size. Measure your largest paper or folder and compare it with the product dimensions. If a needed measurement is unclear, contact us with the product name and your paper size.
Where do you ship and what does it cost?
We ship to the United States and Canada. Shipping is free with no minimum order value. Orders are processed in 1–3 business days, and estimated transit is 3–6 business days within the US and 4–8 business days to Canada. See Shipping Policy for the full picture.
How will I know when my order ships?
Tracking information is sent to the email address provided at checkout once your order is dispatched. Check that inbox, including spam or promotions folders. If you have not received tracking after processing has had time to complete, contact us with your order number.
Can I change my delivery address?
Contact us as soon as possible at with your order number. Corrections are easiest before dispatch; once a parcel is in transit, options depend on the carrier and may be limited. Please double-check apartment numbers and postal codes when ordering.
What is your return policy?
Return requests are accepted within 30 days of receipt for unused items in original packaging with accessories. Contact us first to confirm the return address. For change-of-mind returns, the customer pays return shipping; we cover return shipping for wrong, damaged or defective items. After receipt and inspection, refunds are initiated within 5–10 business days, with posting time depending on your provider. See Returns and Refunds Policy.
What should I do if my item arrives damaged or incorrect?
Report it with your order number and clear photos of the item and packaging. We will review the report and arrange the appropriate resolution, including covering return shipping where the fault is ours. Reporting promptly helps us assess what happened.
Can I cancel my order?
Cancellation may be requested before dispatch. Contact us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled, but you can use the return process within 30 days of receipt. See Cancellation and Exchange Policy.
What payment methods do you accept?
Prices are in USD, and available payment methods are shown at checkout. PayPal is planned but not yet connected, so it cannot be used at this time. PayPal buyer protection is conditional on its own eligibility rules. See Payment Policy.
How do refunds work?
After a return is received and inspected, refunds are initiated within 5–10 business days. The time for the amount to post depends on your payment provider. Refunds are issued in USD. For cancellations confirmed before dispatch, refunds follow the same timing.
How do I contact you?
Email or call . Our address is . Include your order number when writing about an existing order. See Contact Us for more.