Returns and Refunds

If a desktop file sorter, document tray or paper organizer is not right for your space, this page explains how returns work, who pays for shipping, and when refunds are issued.

Return window and conditions

Return requests are accepted within 30 days of receipt. Items should be unused and returned in their original packaging with all accessories included. Please have your order number ready when you contact us.

Contact us first

Before sending anything back, contact us at to confirm the return address. Sending a parcel to an unconfirmed address can delay or prevent processing, so wait for our reply before packing and posting.

Who pays return shipping

For change-of-mind returns, the customer pays return shipping. If the item was wrong, damaged or defective, we cover return shipping. In either case, contact us first so we can confirm the correct address and next steps.

Illustration of a paper organizer being prepared for packing — Illustrative scene; packaging can vary. Please contact us before sending a return.

Packing your return

Repack the organizer carefully, ideally in its original box, with any accessories and protective materials. Document trays and sorters can bend or scratch in transit, so secure loose parts and avoid overfilling the carton. Include your order number inside or attach it clearly to the outside so the return can be matched to your order.

Remove personal papers and folders before packing. If a tray arrived damaged, take a photo before wrapping it.

Inspection and refund timing

Once we receive your return, we inspect it to confirm it meets the conditions above. After inspection, refunds are initiated within 5–10 business days. The time for the refund to appear depends on your payment provider and is outside our control. Refunds are issued in USD to the original payment method where possible.

Wrong or damaged items

If your order arrives incorrect or damaged, report it with your order number and photos of the item and packaging. We will review the report and arrange the appropriate resolution, including covering return shipping where the fault is ours. See Shipping Policy for delivery context and Contact Us for how to reach us.

Exchanges and cancellations

If you would prefer a different organizer, contact us to discuss options; exchanges follow the same contact-first approach. Requests to cancel an order can be made before dispatch, as described in Cancellation and Exchange Policy.