Order Cancellation

Plans change, and you may want to cancel a desktop file sorter, document tray or paper organizer before it ships. This page explains how cancellation requests work and what happens once an order has been dispatched.

Before dispatch

Cancellation may be requested before dispatch. Contact us as soon as possible at with your order number. Because processing takes 1–3 business days, there is often a short window to act. We will confirm whether your order can still be stopped; if it can, the order is cancelled and any payment taken is refunded.

After dispatch

Once an order has been dispatched, it can no longer be cancelled. If you no longer want the item, you can use the return process instead: request a return within 30 days of receipt, keep the item unused in its original packaging with accessories, and contact us first to confirm the return address. Change-of-mind return shipping is paid by the customer. Full details are on Returns and Refunds Policy.

Exchanges

If you ordered the wrong size or style and want a different organizer, contact us before dispatch to see whether the order can be adjusted. After delivery, an exchange can be discussed through the returns process, subject to the same condition requirements. Sharing the listed dimensions of the product you want and your storage needs helps us guide you.

Refunds after cancellation

Where a cancellation is confirmed before dispatch, any refund follows the same inspection-free path as other refunds and is initiated promptly. Refunds are issued in USD, and posting time depends on your payment provider. For more on payment methods, see Payment Policy.

Related help

Delivery timing is explained in Shipping Policy. If you are still choosing between upright sorters and flat trays, Buying and Care Guide offers practical guidance. For general questions, visit Contact Us or FAQ / Help Center.