Payment Information

This page covers the currency used at FolioNesta, the payment options currently available, and what to do if something goes wrong with a payment or refund.

Currency

All prices are listed in USD. If you are shopping from Canada, your card issuer may apply its own conversion rate and any associated fees; those are set by your provider, not by us.

Current payment status

PayPal is planned but not yet connected as a payment option. Please do not attempt to complete a PayPal payment for a FolioNesta order at this time. Available payment methods are shown at checkout, and only those options can be used to place an order.

PayPal buyer protection

PayPal buyer protection is conditional on its own eligibility rules. Whether a purchase qualifies depends on PayPal's criteria, not on anything FolioNesta states. You can read about the programme at PayPal buyer purchase protection. Because PayPal is not currently connected, this information is provided for future reference only.

Failed or duplicate payments

If a payment fails, check that your card details and billing information are correct and try again. If you believe you have been charged twice for the same order, contact us at with your order number and any payment reference you have. We will review the details and work with you to resolve the issue.

Refunds

Refunds are issued in USD. After a return is received and inspected, refunds are initiated within 5–10 business days, and the time for the amount to post depends on your payment provider. For return conditions see Returns and Refunds Policy; for cancellations before dispatch see Cancellation and Exchange Policy.

Questions

If you are unsure which payment method to use or need help with a charge, reach us through Contact Us. Delivery costs and timing are covered in Shipping Policy.

If your order has a problem

For a missing organizer or an item significantly different from the listing, check tracking and contact us with the order number. If PayPal becomes available and you paid with it, its purchase protection may apply to eligible transactions. PayPal sets the rules and time limits; see the official dispute guide.